Privacy Policy (EU / GDPR)
1. Introduction
NEVORA TRADING UNIPESSOAL LDA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, or interact with us.
By using our services, you agree to the practices described in this Policy.
2. What is Personal Data
“Personal Data” means any information relating to an identified or identifiable natural person. This includes, for example, your name, email address, IP address, or purchase history.
3. Data We Collect
We may collect the following categories of personal data:
a) Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Account login details
- Order and purchase history
- Communications with us (e.g. support requests)
- Product reviews or feedback
b) Automatically collected data:
- IP address
- Device and browser information
- Website usage data (pages visited, clicks, etc.)
- Cookies and tracking data
c) Sensitive data:
We only process health-related or sensitive data if you voluntarily provide it (e.g. product reactions).
4. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract performance (e.g. processing orders)
- Legal obligations (e.g. tax laws)
- Legitimate interests (e.g. improving our services, fraud prevention)
- Consent (e.g. marketing emails, cookies)
You may withdraw consent at any time.
5. How We Use Your Data
We use your personal data to:
- Process and deliver orders
- Manage your account
- Provide customer support
- Improve our website and services
- Send marketing communications (if you opted in)
- Prevent fraud and ensure security
- Comply with legal obligations
6. Sharing of Personal Data
We may share your data with:
- Service providers (hosting, payment processing, shipping, analytics)
- IT and cloud providers
- Legal authorities (if required by law)
All third parties are contractually obligated to protect your data.
We do not sell your personal data.
7. International Data Transfers
Your data may be transferred outside the European Economic Area (EEA), including to the United States.
In such cases, we ensure appropriate safeguards, such as:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
8. Data Retention
We retain personal data only as long as necessary for:
- Contract fulfillment
- Legal obligations (e.g. tax retention periods)
- Legitimate business purposes
9. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyze traffic
- Deliver relevant advertising
Types of cookies:
- Essential cookies
- Performance cookies
- Analytics cookies
- Marketing cookies
You can manage or withdraw consent via your browser or cookie settings.
10. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, contact:
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
12. Children
Our services are not directed to individuals under the age of 18.
We do not knowingly collect data from minors.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
15. Contact
If you have any questions or wish to exercise your rights:
NEVORA TRADING UNIPESSOAL LDA
Av. do Atlântico 16, Escritorio 2.01
1990-086 Lisboa
Portugal